Booking and delivery
Q. I have just purchased a ticket online, what am I supposed to receive and what will happen next?
A. In the next few minutes you will receive an automated e-mail message which means that we have received your order details and it is confirmed. Prior to the event date you will receive another e-mail with all of the details we need to insure the delivery of your tickets. Once the delivery details have been confirmed we will start to deliver your tickets accordingly. Every order is processed right away. Should you have any questions or enquiries, before or after ordering, we would be more than happy to speak with you.
Q. Do you only deliver tickets to hotels or can I give you my residential address?
A. Depending on what kind of ticket you have purchased we can deliver to any type of address. However if you have purchased tickets that will be in the form or an “Electronic card” then we will only deliver to a hotel address in the event city, as we will need to collect the “electronic cards” back from you after the game. Alternatively we can arrange a meeting / collection point at the venue on the day of the game.
Q. What if I have not booked a hotel yet?
A. If you do not have the hotel details yet, you can still place your order and submit the hotel details at a later stage. In order to ensure delivery this must be done 3 working days prior to the event date. If done after this date we may arrange a venue pick up for your tickets. Our customer service team will stay in touch with you and to ensure safe delivery of your tickets.
Q. How do I get my tickets?
A. We usually deliver your tickets to your Hotel delivery address, the evening before the event date. The delivery is made by local courier services or by our delivery agents by hand. Please make sure the delivery information provided is correct as we will not be responsible for incorrect addresses.
Q. Can I buy tickets that are personalised with someone else's name on them?
A. Yes, 1BoxOffice allows third party sellers, including individuals, to sell tickets on its platform. In some instances the original purchaser's name may be printed on your tickets. The tickets are valid. Your name does not need to match the name printed on the ticket to gain entry to the event.
Q. Should I inform the hotel that I am expecting a delivery?
A. Yes, you should always inform the hotel reception or concierge desk that you are expecting a delivery. Some hotels refuse to accept deliveries for unknown guest names, so you need to make sure the name you have provided us is the same to which you have used to reserve your hotel room.
Q. I am not staying in a hotel or I am staying out of the event city location
A. In some cases we will set a central pick-up spot, for customers who have no hotel reservations or their hotel is located outside of the event city. You will receive the full pick-up details by e-mail, if we have to arrange a venue pick up for your tickets. When we say "pick up at the venue or venue collection", you still need to get the full instructions from us as to the exact location and time which we will communicated to you by email and over the phone.
Season cards / Electronic cards
Q. I have received cards and not paper tickets for my event.
A. You have received member season cards or electronic cards, which you will have to use to scan at the gate of the stadium to gain entrance. Prior to receiving the electronic card (member’s season card) a member of our staff would have contacted you making you aware of the use and the safe return for the electronic cards. If you require additional help please contact the 1Boxoffice team.
Q. The cards I have received have different names on them?
A. The names that are on the cards are of those of the original owner of the member’s season card. As some events are strictly members only we have provided you with membership cards of members that have decided not to attend. These cards do not belong to you and you will have to return back the cards after the game. Full instructions will be provided in you in the delivery envelope and sent by email for your review prior to delivery.
Q. How do I find my seat location if I have received members season cards?
A. Each card should have printed details of your seat location. If there is nothing printed on the cards then on a separate sheet of paper, which will be included in your delivery envelope will have the seat location for each of the cards received. If you require additional help please contact the 1Boxoffice team Refunds, exchanges and cancelations
Q. Can I cancel or exchange my tickets, for any reason, after I have placed an order?
A. As per our terms and conditions, we do not offer any refund or exchanges for any reason. You should make sure prior to booking your event tickets that you are able to attend.
Q. What happens if an event is postponed or cancelled?
A. On rare occasions, an event is postponed or cancelled. Although it is not in our hands, we will try to inform you promptly. However it is your responsibility to check with the event venue or local media to ensure that you arrive at the correct time and on the correct date. If an event is rescheduled, tickets will often be valid for the new date and you will not in any circumstances be entitled to a refund for a re-scheduled event. In case the event is cancelled altogether – we'll request a refund from the event's organizers. Excluding football matches which cannot be refunded in all cases. If the organizers of the event do offer a refund in the event of a cancellation, to be entitled to a refund you must send to us (via a secure and traceable courier service) the original tickets purchased via the Website and within the time frame communicated to you by us. In that case, only the original face value of the ticket will be refunded as services of obtaining the tickets by 1Boxoffice Services would have been fully filled.
Ticket seating and pricing
Q. Where exactly will I sit?
A. The ticket categories we can offer are specified in each event page. You should use our seating map to help guide you of the area your tickets will be located in. We give as much information as we have. We will always supply the best available tickets, but cannot give any specific indication or guarantee about the exact seat location. Please remember that most of the events we sell tickets to are sold-out or are member only events.
Q. Can you guarantee that we will sit together?
A. If not written differently, we are committed to seat you at least in pairs. If there is a listing for more than 2 seats and it says seated together than your tickets will be together. If the ticket option has nothing mentioned and you are three or more, we will do our best to seat you together, but we do not guarantee it unless written on the ticket option you have purchased. If you MUST sit together, kindly check availability with our customer service team, by phone or e-mail. In most cases we will be able to confirm a specific request but prices may differ to that on the website. Please note that in some stadiums (most notably Barcelona's "Camp Nou") seating together includes diagonal or perpendicular adjoined seats.
Q. Why are tickets prices higher than their face value (Price printed on ticket)
A. 1Boxoffice Services operates within the secondary market in which the availability of the tickets and their pricing are determined and differs by market's supply and demand. Therefore, in high profile or sold out events it is expected that the selling price of the tickets will be much higher than their face value (Original price). In addition, Please note that in most cases we purchase the tickets at a price much higher than their face value while adding just a modest handling fee to reflect the various costs we have in order to process your order, among which: maintaining and updating our multilingual website, keeping a network of representatives and suppliers, purchasing season tickets, not to mention providing unsurpassed customer service. We do our best to keep our prices competitive while offering you a wide range of tickets accompanied by an excellent customer service.