This document sets out the terms and conditions (the "Agreement") under which 1Boxoffice Services FZ-LLC (hereinafter referred as "1BOXOFFICE SERVICES", "Us" or "We" where applicable) provides ("You", "Your" or "Customer") the opportunity to purchase tickets listed on 1BOXOFFICE SERVICES Website at www.1boxoffice.com (the "Website"). By using the Website and purchasing tickets over the Website you expressly agree to be bound by the following terms and conditions.
If we decide to amend, alter or otherwise change the terms of the Agreement, we shall notify you by posting a revised version of the Agreement on the Website and emailing you at your registered email address. Such new agreement will automatically take effect and replace the terms of this Agreement. Your continued use of the Website will constitute your acceptance of the revised Agreement. If you do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Website.
1.3 About Us
1Boxoffice Services FZ-LLC is a limited liability company registered in Dubai, UAE. We can be reached by calling +971 4 364 4829 or by contacting https://www.1boxoffice.com/contacts/. We are not directly affiliated to any event promoters, clubs and organizers and we act as a ticket marketplace offering the Customer the opportunity of attending events through the provision of tickets from our network of event suppliers and International ticket agents. 1Boxoffice Services acts as an official reseller for SOME events where event organizers appoint 1Boxoffice Services as an official sales agent. 1Boxoffice Services also works closely with tour operators in providing the customers with exciting tours and activities in every destination.
Registration is required for you to purchase tickets or services from 1Boxoffice Services via the Website. You may register with us by providing your real name, address, phone number, and email address. Your registration details are completely confidential and private.
2.2 Username and Password
You will need a username and password to access certain areas of the Website. In order to place and confirm your booking, you will need to have a registered account. You are responsible for maintaining the security of your username and password and you are responsible for any action taken under your username or password. We take all reasonable steps to ensure the security of your information on our systems.
3. PURCHASING TICKETS
3.1 Selecting tickets
As a Customer, you choose a ticket from the listings on the Website and, when you have found the ticket (s) you want at the right price, you click to buy that ticket (s), enter and confirm your credit or debit card information and confirm the purchase of the ticket (s).
Event tickets are purchased in a free and fluctuating market where prices may change at any time. Only when you have successfully completed a transaction in accordance with clause 3.4 below is that transaction concluded at that price. Ticket prices are always set by our trusted suppliers and can be above or below the face value. Ticket prices are usually set at a level which exceeds their original "face value". 1Boxoffice Services does not set the ticket prices; the price advertised at the time of purchase is based on a service fee for obtaining the premium ticket for the customer from its international ticket agents. Please note that prices can change on a daily basis until a contract is formed with 1Boxoffice Services. 1Boxoffice Services does not hold any responsibility for a late contract being formed with the Company. Some tickets are sold at 0 (nil) value of the ticket but carry service fee premiums as the Customers are paying 1Boxoffice Services a service fee to obtain the ticket from its international ticket network on their behalf.
At the time of booking, the client expressly accepts the difference in price over the face value of the tickets, due to changes in supply and demand, the degree of difficulty, the cost of obtaining and most importantly the cost involved in servicing and delivering the tickets to the client's position. 1Boxoffice Services prices will be different from the prices that may be specified on the actual ticket and the client cannot derive any rights from these. Once payment has been done, the order would have been confirmed and no price change will occur after payment has been done at the price published at the time of booking.
Tours and activities prices are set by the tour operator/supplier and are subject to the terms and conditions of the tour operator/supplier.
3.3 Additional Charges
You may be charged processing and other fees such as delivery charges which will be displayed on screen, prior to your binding commitment to purchase being made. 1Boxoffice will not be liable for any credit card or bank charges.
100% full payment must be received and verified by us in order to guarantee that a ticket purchase transaction has occurred. Accepted forms of online payment include credit cards, debit cards. All ticket prices are based on the United Arab Emirates Currency which is the Emirati Dirham displayed as AED on www.1boxoffice.com the currency converter available on the website is a simple tool to give customers an approximate value in their local currency. 1Boxoffice Services will not be responsible for bank charges or fees applied by the customers’ credit card or bank; it is only for approximate guidelines and may differ slightly to what the customers are charged due to the fluctuating conversion rates. Ticket prices are guaranteed only when an order is placed and payment received.
A confirmation email receipt will be issued upon placing your order. If you do not receive a confirmation email, do not assume your order has not gone through; instead please phone us at +971 4 364 4829 or +961 1 956 320 to request another confirmation email. We are not responsible for any internet connection errors experienced while making an online booking or for problems related to the Card Issuing Bank. If you have not received an order confirmation email, it is your responsibility to contact our offices to verify your online booking before making another booking.
Your confirmation email will include details of the tickets or services you have purchased, corresponding to the description of the tickets or services on the Website at the point of sale. Please note that failure to provide correct name, address and delivery details could lead to failed or refused delivery or your ability to collect tickets or ticket packages. If you fail to provide correct name, address and delivery details this is at your own risk and 1BoxOffice takes no responsibility and are not liable for your failure to gain access to events arising therefrom.
While we try and ensure that all listings on the Website are accurate, technical errors may occur. If we discover that an error has occurred which has resulted in an incorrectly confirmed order 1BoxOffice Services will inform you as soon as possible and reserves the right to cancel your order. Where it is possible we will give you the option of reconfirming your order with the correct details or cancelling your order for a full refund. If we are unable to contact you, you agree that we may treat the order as cancelled without any liability to us.
1Boxoffice Services reserves the right to cancel any booking at any time and will refund full payment of tickets / services purchased to the customer in the unlikely event where 1Boxoffice Services are unable to provide its customers with the requested tickets / service. 1BoxOffice are not liable for any other charges such as hotel or flight changes due to cancellation of event tickets or services.
3.6 Event Cancellations, Postponement, and Event Changes
Events are sometimes postponed or cancelled completely. Event dates and times are usually printed on the tickets and are not usually subject to change but in some cases can. It is important that you check with the event venue or local media to ensure that you arrive at the correct time and on the correct date. If an event is rescheduled, tickets will often be valid for the new date and you will not in any circumstances be entitled to a refund for a re-scheduled event. Please be aware that on occasion an event organizer may at their discretion or owing to production changes opt to withdraw a seating location and supply an alternative. 1BoxOffice Services cannot be held liable for this change, in the event that you are unhappy with the alternate ticket(s). In the event of a date/time change related to football events, bookings for football services/tickets purchased and confirmed, are non-refundable or cannot be exchanged for another fixture different than the rescheduled event.
All ticket purchases on our Website are final and no refund or exchanges will be given unless the event is cancelled entirely and the original event organizers offer Customers a refund for their tickets (excluding football matches which cannot be refunded in all cases). If the organizers of the event do offer a refund in the event of a cancellation, to be entitled to a refund you must send to us (via a secure and traceable courier service) the original tickets purchased via the Website and within the time frame communicated to you by us. In that case, only the original face value of the ticket will be refunded as services of obtaining the tickets by 1Boxoffice Services would have been fully filled as the customers are also purchasing 1Boxoffice’s service represented by the effort of the staff to acquire premium tickets from its International Agents. Some Event Providers generally prohibit us from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged, duplicated or destroyed tickets. In that case, only the original face value of the ticket will be refunded. In no event will delivery and service fees be refunded. 1Boxoffice will not be liable for travel or any other expenses that Customers incur in connection with a cancelled or rescheduled event.
All events and times are subject to change, it is up to the Customer to check local listings for any updates.1Boxoffice Services is not responsible for partial performances, or venue, date, or time changes. No refunds will be issued in these instances.
3.7 Queries and Ticket Validity
All queries relating to tickets purchased via 1BoxOffice Services must be directed to 1BoxOffice Services' Customer Services department AND NOT the relevant venue or promoter. However, if you breach the applicable ticket, promoter or venue terms and conditions or you direct any queries relating to the tickets to the venue or promoter rather than 1Boxoffice Services and as a result are not able to gain entry to the event or if tickets have been cancelled as a result of your communications, then you shall not be entitled to receive any refund.
1BoxOffice Services is not responsible if the venue or promoters refuse Customers entry even if having a valid ticket. In this case, no refunds will be given under any circumstances and 1BoxOffice Services shall not be held responsible for any other expenses in relation to the booking such as travel, accommodation etc. 1BoxOffice Services only obtains tickets through its ticket network that are authentic, that have not been duplicated or tickets that have not been reported stolen. Please note it cannot guarantee this but in the unlikely event of an invalid ticket, a full refund of the tickets face value will be offered only, the difference in amount will be for services paid in obtaining the tickets for you. 1Boxoffice shall not hold any responsibility for other expenses related to the booking such as travel, accommodation. If the Customer was prohibited to enter the venue due to reasons not pertaining to the validity of the ticket. If the ticket was invalid, Customers need to contact 1Boxoffice Services immediately (as our agents might be able to replace the ticket on the spot) and present a proof of the invalid ticket. If the invalid ticket could not be replaced at the same time of the event, and only after examining the proof given to 1Boxoffice, a full ticket refund (Face Value only) is applied.
3.8 Substitutions / Canellations
In certain cases, exact seat locations may be substituted by sellers with equal or better seat locations only. In an unlikely event, 1Boxoffice Services are unable to supply its customers with the exact ticket/service ordered, 1BoxOffice Services will upgrade or downgrade the customer to the next available category with no extra cost. Customers are contacted directly in such cases. If downgraded, the customer will be entitled to a refund for the difference in price of the delivered ticket from the original purchased ticket only. Current market price will be used for comparison of price and not the price quoted at the time of customers booking. Tickets may be cancelled at the discretion of 1BoxOffice services, this includes but is not limited to any technical pricing errors displayed on www.1boxoffice.com, buyer does not meet to 1BoxOffice security checks to safeguard both parties from a fraudulent transaction and if tickets become no longer available from the organisers of the event.
Seats and row numbers are selected by 1Boxoffice Services; however, preferences are taken into consideration but cannot be guaranteed. Tickets are usually offered in pairs and 1Boxoffice Services cannot guarantee seats together for uneven numbers or for large groups. Ticket Categories are determined based on 1Boxoffice Services Seating Maps and not the Venue’s official map. The ticket categories 1BoxOffice offers are listed on each event page. Different events will have their own specified seating maps which you should use to help guide you to locate the area tickets will be situated in. We will always supply the best available tickets, but cannot guarantee any specific blocks / sections or specify the exact seat location. The seating map of the venue is there to serve as a guide when purchasing tickets but does not guarantee exact section and/or row locations. Tickets are guaranteed to be in a minimum of pair seating, please note that in some stadiums (most notably "Camp Nou" and “Santiago Bernabeu”) seating together includes diagonal or perpendicular adjoined seats or 1 seat in-between. In the rare case that your seat is more than 2 seats apart from each other you will be refunded 10% of the event ticket price only.
4.1 Delivery Methods and Types of Tickets
1BoxOffice Services will endeavor to deliver your tickets as soon as possible. However due to the nature of the business and guests arriving to their hotels usually one or two days prior to the event date we arrange tickets to be delivered one night prior to the event date in the event city only. This also serves as a prevention measure against any loss or theft of tickets. Supplier reserves the right to deliver tickets up and until the day of the event via its venue representatives or by sending electronic tickets (E-Tickets), please note that ticket arrangement fee will not be refunded in any of these cases. 1BoxOffice Services will not be liable for refused, unclaimed post, returned deliveries, missing mail or failed delivery. Customers must provide correct delivery information to 1BoxOffice Services which includes name as per hotel, office, building, or any other types of reservations for the delivery address including any Hotel booking reference number if staying at a hotel, a working email address and direct contact number. Complete delivery information must be provided to 1BoxOffice Services no later than 3 working days prior to the event date. If the delivery information is provided later than 3 working days, then 1BoxOffice Services shall not be held liable for any late or failed delivery. Customers should always inform their hotel reception or concierge desk that they are expecting a delivery. Some hotels refuse to accept deliveries for unknown guest names, please make sure the name you have provided us is the same to which you have used to reserve your hotel room. 1BoxOffice Services are not responsible for any refused or unsigned delivery of tickets, it is up to the customer to inform the hotel to sign on their behalf. In some cases if the customer is staying out of the event city, we can arrange a central pick up location in the event city. However this must be confirmed prior to booking the event tickets.
Customers are asked to contact 1Boxoffice Services if the event is less than 24 hours and they have not received their tickets yet. The delivery method is communicated to the Customers upon booking. If by any chance the ticket was not received, Customers are urged to contact 1Boxoffice Services immediately on +971 4 364 4829 or +961 1956 320 and 1Boxoffice Services Representatives will track and communicate the delivery time to the customers.
Tickets will be delivered either in person or through a secure courier service or by local ticket collection at the particular venue or via email in form of electronic tickets. It is your responsibility to provide us with a safe, secure delivery point and to be available to accept delivery. It is also your responsibility to enter a valid email address in your order to facilitate the receipt of electronic tickets. 1BoxOffice Services will not be liable for refused or failed delivery arising from customers failing to provide complete information to us (including, name, address and email), unclaimed post, return deliveries, or missing mail. In the unlikely event tickets are lost, delayed, undelivered by the courier company or by the supplier, 1BoxOffice Services may not be held liable for any costs arising from all undelivered tickets, which include flight and hotel costs. An investigation with the Courier Company / Supplier will take place in order to find the appropriate method of settling the matter. A claim against the responsible parties will be processed and if successful the monies from the claim will be passed on to the customer in full. In the unlikely event that the tickets are not delivered by the trusted supplier then a full refund of the event tickets purchased will be given with a 15% discount voucher (compensation) to be used on the customer’s next order within 1 year of issue. Tickets cannot be replaced if they are lost, stolen or damaged by the customer.
1Boxoffice Services can deliver the customer an E-Ticket, a Match Day Paper Ticket, a Season Ticket (card) or a Member Card. In the likely event of the event being a card entry venue, customers will only have the delivery option of a local hotel delivery. If tickets will be collected on match day from 1BoxOffice Services pick up location, Customers must bring their ticket confirmation email along with a valid ID or credit card in order to collect the tickets. When the customer receives a Season Ticket (card)/Member Card, it can only be used for the specific date and event booked from 1Boxoffice Services. Once the event ends, the client must send back immediately the Season Ticket (card)/Member Card to 1Boxoffice Services based on instructions received from 1Boxoffice Services or from the suppliers of 1Boxoffice Services. These instructions can be given by phone, email or a letter attached to the Season Ticket (card)/Member Card inside the envelope. Customers that are staying at a hotel (In the event city) are required to leave the Season Ticket (card)/Member Card, the same night at the end of the event, inside an envelope at the hotel front desk and will write on the envelope the name of 1Boxoffice Services or other names based on the instructions received from 1Boxoffice Services. Customers are required to meet 1Boxoffice’s representatives after the event to give them back the cards as they carry information/tickets for the next event at that venue.
If the Customers holding a ticket lose or do not meet 1Boxoffice Services venue representatives after the event, and abide by the given instructions, Customers will be liable for automatic charges to their credit card or any other used payment method. Customers who fail to return the tickets give 1Boxoffice Services full authority to charge their credit card with the full amount for every event held at the respective venue. The prices displayed on the Website will serve as a charge base per event.
We endeavor to get the tickets to you as soon as reasonably possible. Once tickets have been delivered, it is your responsibility to immediately check the tickets for accuracy. If there are any discrepancies between the tickets received and what you ordered, you must immediately notify 1BoxOffice Services and return the tickets to us by recorded delivery or equivalent. We will then endeavor to source equal or better tickets for you. If you do not return incorrect tickets to us and or subsequently use such tickets you shall in no circumstances be entitled to a refund. In circumstances where you report a discrepancy while at the event, you are urged to contact 1Boxoffice Services Immediately as the ticket might be replaced with a valid ticket (if possible). If replaced, Customer will not be entitled to a refund.
Further, in circumstances where you report a discrepancy after the event, we will be unable to replace the tickets, and you will, by default, accept the delivered tickets as valid.
5.1 Membership Fees
Membership fees are communicated upon application. The Joining Fee shall always be deemed to have been paid in the first Membership year. Any increase in Membership fees will be notified through the website or through a personal email. Membership fees are due on acceptance of your Membership application and annually thereafter (“Renewal Date”). Membership fees are payable annually in advance by direct debit or payment by credit/debit or charge card of which we hold the details (“Payment Card”) upon registration
Your Membership fee once paid, is non-refundable.