Terms & conditions
1. OVERVIEW 1.1 INTRODUCTION
This document sets out the terms and conditions (the "Agreement") under which 1Boxoffice (hereinafter referred as "1BOXOFFICE", "Us" or "We" where applicable) provides ("You", "Your" or "Customer") the opportunity to purchase tickets listed on 1BOXOFFICE Website at www.1boxoffice.com (the "Website"). By using the Website and purchasing tickets over the Website you expressly agree to be bound by the following terms and conditions.
If we decide to amend, alter or otherwise change the terms of the Agreement, we shall notify you by posting a revised version of the Agreement on the Website or emailing you at your registered email address. Such a new agreement will automatically take effect and replace the terms of this Agreement. Your continued use of the Website will constitute your acceptance of the revised Agreement. If you do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Website.
1.3 ABOUT US
We can be reached by email at email@example.com. We are not directly affiliated with any event promoters, clubs and organizers and we act as a ticket reseller offering the Customer the opportunity to attend events and experience them live from inside the venue.
2. REGISTRATION 2.1 REGISTRATION
Registration is required for you to purchase tickets or services from 1BoxOffice via the Website. You may register with us by providing your real name, address, phone number, and email address. Your registration details are completely confidential and private.
2.2 USERNAME AND PASSWORD
You will need a username and password to access certain areas of the Website. To place and confirm your booking, you will need to have a registered account. You are responsible for maintaining the security of your username and password and you are responsible for any action taken under your username or password. We take all reasonable steps to ensure the security of your information on our systems.
3. PURCHASING TICKETS 3.1 SELECTING TICKETS
As a Customer, you choose a ticket from the listings on the Website and, when you have found the ticket (s) you want at the right price, you click to buy that ticket (s), enter and confirm your credit or debit card information and confirm the purchase of the ticket (s).
Event tickets are purchased in a free and fluctuating market where prices may change at any time. Only when you have completed a transaction by clause 3.4 below is that transaction concluded at that price. Ticket prices are always set by our trusted suppliers and can be above or below the face value. Ticket prices are usually set at a level which exceeds their original "face value". 1BoxOffice does not set the ticket prices; the price advertised at the time of purchase is based on a service fee for obtaining the premium ticket for the customer from its international ticket agents. Please note that prices can change daily until a contract is formed with us. 1BoxOffice does not hold any responsibility for a late contract being formed with the Company. Some tickets are sold at 0 (nil) value of the ticket but carry service fee premiums as the Customers are paying 1BoxOffice a service fee to obtain the ticket from its international ticket network on their behalf.
At the time of booking, the client expressly accepts the difference in price over the face value of the tickets, due to changes in supply and demand, the degree of difficulty, the cost of obtaining and most importantly the cost involved in servicing and delivering the tickets to the client's position. 1BoxOffice prices will be different from the prices that may be specified on the actual ticket and the client cannot derive any rights from these. Once payment has been done, the order would have been confirmed and no price change will occur after payment has been done at the price published at the time of booking.
Tours and activities prices are set by the tour operator/supplier and are subject to the terms and conditions of the tour operator/supplier.
3.3 ADDITIONAL CHARGES / TICKET REQUEST FEE
You may be charged processing and other fees such as delivery charges which will be displayed on the screen, before your binding commitment to purchase is made. 1Boxoffice will not be liable for any credit card or bank charges.
You may send us a ticket request if no tickets are available for your chosen event. A request fee is payable upon the successful submission of the ticket request. Once you have received an offer for your requested event Ticket, the fee will be subtracted from the final amount if you wish to proceed with the Offer. If you decide not to proceed with the quoted price, then1BoxOffice will consider services rendered, and no refund of fees will be applicable.
100% full payment must be received and verified by us to guarantee that a ticket purchase transaction has occurred. Accepted forms of online payment include credit cards and debit cards. All ticket prices are based on the Event Country Currency which is displayed on www.1boxoffice.com the currency converter available on the website is a simple tool to give customers an approximate value in their local currency. 1BoxOffice will not be responsible for bank charges or fees applied by the customers’ credit card or bank; it is only for approximate guidelines and may differ slightly from what the customers are charged due to the fluctuating conversion rates. Ticket prices are guaranteed only when an order is placed and payment is received.
A confirmation email receipt will be issued upon placing your order. If you do not receive a confirmation email, do not assume your order has not gone through; instead please send us a WhatsApp message at +447498070285 to request another confirmation email. We are not responsible for any internet connection errors experienced while making an online booking or for problems related to the Card Issuing Bank. If you have not received an order confirmation email, it is your responsibility to contact our offices to verify your online booking before making another booking. All orders once confirmed are final with no exchange or refunds permitted.
Your confirmation email will include details of the tickets or services you have purchased, corresponding to the description of the tickets or services on the Website at the point of sale. Please note that failure to provide the correct name, address and delivery details could lead to failed or refused delivery or your ability to collect tickets or ticket packages. If you fail to provide the correct name, address and delivery details this is at your own risk and 1BoxOffice takes no responsibility and is not liable for your failure to gain access to events arising therefrom.
While we try and ensure that all listings on the Website are accurate, technical errors may occur. If we discover that an error has occurred which has resulted in an incorrectly confirmed order 1BoxOffice will inform you as soon as possible and reserves the right to cancel your order. Where it is possible we will give you the option of reconfirming your order with the correct details or cancelling your order for a full refund. If we are unable to contact you, you agree that we may treat the order as cancelled without any liability to us.
1BoxOffice reserves the right to cancel any booking at any time and will refund the full payment of tickets/services purchased to the customer in the unlikely event that 1BoxOffice is unable to provide its customers with the requested tickets/service. 1BoxOffice is not liable for any other charges such as hotel or flight changes due to the cancellation of event tickets or services.
3.6 EVENT CANCELLATIONS, POSTPONEMENT, AND EVENT CHANGES
Events are sometimes postponed or cancelled completely. Event dates and times are usually printed on the tickets and are not usually subject to change but in some cases can. You must check with the event venue or local media to ensure that you arrive at the correct time and on the correct date. If an event is rescheduled, tickets will often be valid for the new date and you will not in any circumstances be entitled to a refund for a re-scheduled event. Please be aware that on occasion an event organizer may at their discretion or owing to production changes opt to withdraw a seating location and supply an alternative. 1BoxOffice cannot be held liable for this change if you are unhappy with the alternate ticket(s). In the event of a date/time change related to football events, bookings for football services/tickets purchased and confirmed, are non-refundable or cannot be exchanged for another fixture different than the rescheduled event.
All ticket purchases on our Website are final and no refund or exchanges will be given unless the event is cancelled entirely and the original event organizers offer Customers a refund for their tickets (excluding football matches which cannot be refunded in all cases). If the organizers of the event do offer a refund in the event of a cancellation, to be entitled to a refund you must send to us (via a secure and traceable courier service) the original tickets purchased via the Website and within the time frame communicated to you by us. In that case, only the original face value of the ticket will be refunded as services of obtaining the tickets by 1BoxOffice would have been filled as the customers are also purchasing 1Boxoffice’s service represented by the effort of the staff to acquire premium tickets from its International Agents. Some Event Providers generally prohibit us from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged, duplicated or destroyed tickets. In that case, only the original face value of the ticket will be refunded. In no event will delivery and service fees be refunded. 1Boxoffice will not be liable for travel or any other expenses that Customers incur in connection with a cancelled or rescheduled event.
All events and times are subject to change, it is up to the Customer to check local listings for any updates.1BoxOffice is not responsible for partial performances, or venue, date, or time changes. No refunds will be issued in these instances nor will 1BoxOffice be liable for any costs arising from these changes such as travel and accommodation costs.
3.7 QUERIES AND TICKET VALIDITY
All queries relating to tickets purchased via 1BoxOffice must be directed to 1BoxOffice’s Customer Services department AND NOT the relevant venue or promoter. However, if you breach the applicable ticket, promoter or venue terms and conditions or you direct any queries relating to the tickets to the venue or promoter rather than 1BoxOffice and as a result, are not able to gain entry to the event or if tickets have been cancelled as a result of your communications, then you shall not be entitled to receive any refund. 1BoxOffice is not responsible if the venue or promoters refuse the Customer’s entry even if having a valid ticket. In this case, no refunds will be given under any circumstances and 1BoxOffice shall not be held responsible for any other expenses about the booking such as travel, accommodation etc. It Is common for someone else's name to be on all tickets being purchased on this site, this includes but is not limited to football, concert, festivals, fashion week shows, movie premiers, and firework tickets. The name you see printed on the tickets are typically the name of the original purchasers.1BoxOffice only obtains tickets through its ticket network that are authentic, that have not been duplicated or tickets that have not been reported stolen. Please note it cannot guarantee this but in the unlikely event of an invalid ticket, a full refund of the ticket’s face value will be offered only, the difference in amount will be for services paid in obtaining the tickets for you. 1Boxoffice shall not hold any responsibility for other expenses related to the booking such as travel, and accommodation. If the Customer was prohibited to enter the venue due to reasons not about the validity of the ticket. If the ticket was invalid, Customers need to contact 1BoxOffice immediately (as our agents might be able to replace the ticket on the spot) and present proof of the invalid ticket. If the invalid ticket could not be replaced at the same time of the event, and only after examining the proof given to 1Boxoffice, a full ticket refund (Face Value only) is applied.
In certain cases, exact seat locations may be substituted by sellers with equal or better seat locations only. In the unlikely event, 1BoxOffice is unable to supply its customers with the exact ticket/service ordered, 1BoxOffice will upgrade or downgrade the customer to the next available category with no extra cost. Customers are contacted directly in such cases. If downgraded, the customer will be entitled to a refund for the difference in the price of the delivered ticket from the original purchased ticket only. The current market price will be used for comparison of price and not the price quoted at the time of customers booking.
4. DELIVERY 4.1 DELIVERY METHODS AND TYPES OF TICKETS
1BoxOffice will endeavor to deliver your tickets as soon as possible. However deliveries depend on the format of the ticket. These can either be regular physical tickets, membership cards or in most cases Electronic tickets. The most common ticket formats nowadays are either PDF files or Mobile Tickets.
PDF files are usually sent out between 24/48 hours prior to the event date for our customers to print at home at their own convenience or scan using a smartphone.
Mobile Tickets are QR codes that are usually transferred 24/48 hours before the match and, depending on the club or federation responsible to release them, our customers may be required to download an application in order to receive them and present at the stadium gates.
In both cases, specific instructions are always emailed to the buyer depending on their ticket selection.
Deliveries are usually processed via Royal Mail or FedEx International and all deliveries will require a signature on delivery, however in some circumstances the seller may require you to meet a representative at or close to the venue on the day of the match. We send you an email to let you know when your tickets are shipped and you can expect them to arrive within 48 hours (usually 1 day) if sent by Royal Mail, and 7-10 days with FedEx International Delivery.
The supplier/1BoxOffice reserves the right to deliver tickets up and until the day of the event via its venue representatives or by sending electronic tickets (E-Tickets), please note that the ticket arrangement fee will not be refunded in any of these cases. 1BoxOffice will not be liable for the refused, unclaimed post, returned deliveries, missing mail or failed delivery. Customers must provide correct delivery information to 1BoxOffice which includes the name as per hotel, office, building, or any other types of reservations for the delivery address including any Hotel booking reference number if staying at a hotel, a working email address and direct contact number. Complete delivery information must be provided to 1BoxOffice no later than 3 working days before the event date. If the delivery information is provided later than 3 working days, then 1BoxOffice shall not be held liable for any late or failed delivery. Customers should always inform their hotel reception or concierge desk that they are expecting a delivery. Some hotels refuse to accept deliveries for unknown guest names, please make sure the name you have provided us is the same which you have used to reserve your hotel room. 1BoxOffice is not responsible for any refused or unsigned delivery of tickets, it is up to the customer to inform the hotel to sign on their behalf. In some cases, if the customer is staying out of the event city, we can arrange a central pickup location in the event city. However, this must be confirmed before booking the event tickets.
Customers are asked to contact 1BoxOffice if the event is less than 24 hours and they have not received their tickets yet. The delivery method is communicated to the Customers upon booking. If by any chance the ticket was not received, Customers are urged to contact 1BoxOffice immediately on WhatsApp at +447498070285 and 1BoxOffice representatives will track and communicate the delivery time to the customers.
Tickets will be delivered either in person or through a secure courier service or by local ticket collection at the particular venue or via email in form of electronic tickets. It is your responsibility to provide us with a safe, secure delivery point and to be available to accept delivery. It is also your responsibility to enter a valid email address in your order to facilitate the receipt of electronic tickets. 1BoxOffice will not be liable for refused or failed delivery arising from customers failing to provide complete information to us (including, name, address and email), unclaimed post, return deliveries, or missing mail. In the unlikely event, tickets are lost, delayed or undelivered by the courier company or by the supplier, 1BoxOffice may not be held liable for any costs arising from all undelivered tickets, which include flight and hotel costs. An investigation with the Courier Company / Supplier will take place to find the appropriate method of settling the matter. A claim against the responsible parties will be processed and if successful the monies from the claim will be passed on to the customer in full. In the unlikely event that the tickets are not delivered by the trusted supplier then a full refund of the event tickets purchased will be given with a 15% discount voucher (compensation) to be used on the customer’s next order within 1 year of issue. Tickets cannot be replaced if they are lost, stolen or damaged by the customer.
1BoxOffice can deliver the customer an E-Ticket, a Match Day Paper Ticket, a Season Ticket (card) or a Member Card. In the likely event of the event being a card entry venue, customers will only have the delivery option of a local hotel delivery. If tickets will be collected on match day from the 1BoxOffice pick-up location, Customers must bring their ticket confirmation email along with a valid ID or credit card to collect the tickets. When the customer receives a Season Ticket (card)/Member Card, it can only be used for the specific date and event booked from 1BoxOffice. Once the event ends, the client must send back immediately the Season Ticket (card)/Member Card to 1BoxOffice based on instructions received from 1BoxOffice or the suppliers of 1BoxOffice. These instructions can be given by phone, email or a letter attached to the Season Ticket (card)/Member Card inside the envelope. Customers that are staying at a hotel (In the event city) are required to leave the Season Ticket (card)/Member Card, the same night at the end of the event, inside an envelope at the hotel front desk and will write on the envelope the name of 1BoxOffice or other names based on the instructions received from 1BoxOffice.
Customers are required to meet 1Boxoffice’s representatives after the event to give them back the cards as they carry information/tickets for the next event at that venue.
If the Customers holding a ticket lose or do not meet 1BoxOffice venue representatives after the event, and abide by the given instructions, Customers will be liable for automatic charges to their credit card or any other used payment method. Customers who fail to return the tickets give 1BoxOffice full authority to charge their credit card with the full amount for every event held at the respective venue. The prices displayed on the Website will serve as a charging base per event. When delivery methods are not available due to last-minute bookings or tickets not being ready to be delivered by circumstances outside of 1BoxOffice control, such as but not limited to; a national holiday, tickets were purchased the same day as the event, tickets were printed late by the event organisers, then a venue collection point will be arranged by the 1BoxOffice team. Customers who fail to collect their tickets will be classed as a "No Show" and therefore will not be entitled to any refund as they have been unable to collect their tickets purchased through www.1boxoffice.com . 1BoxOffice cannot be held liable for any additional cost which may arise in obtaining tickets and customers have to take full responsibility to ensure they can collect the tickets within the time frame specified by the 1BoxOffice team. No refunds will be provided for customers who are unable to collect their tickets within the specified time, date and location.
We endeavor to get the tickets to you as soon as reasonably possible. Once tickets have been delivered, it is your responsibility to immediately check the tickets for accuracy. If there are any discrepancies between the tickets received and what you ordered, you must immediately notify 1BoxOffice and return the tickets to us by recorded delivery or equivalent. We will then endeavor to source equal or better tickets for you. If you do not return incorrect tickets to us and or subsequently use such tickets you shall in no circumstances be entitled to a refund. In circumstances where you report a discrepancy while at the event, you are urged to contact 1BoxOffice Immediately as the ticket might be replaced with a valid ticket (if possible). If replaced, the Customer will not be entitled to a refund.
Further, in circumstances where you report a discrepancy after the event, we will be unable to replace the tickets, and you will, by default, accept the delivered tickets as valid.
We (and our parent, subsidiaries, affiliates, officers, directors, agents and employees) do not guarantee continuous, uninterrupted or secure access to our services, and the operation of the Site may be interfered with by numerous factors outside of our control. Our website and our services are provided "as are" and as and when available, and to the extent permissible by law we exclude all implied warranties, conditions or other terms, whether implied by statute or otherwise, including without limitation any terms as to skill and care or timeliness of performance. Some jurisdictions do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you.
Mandatory Ecommerce Merchant Website Requirements
“All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties”.
“The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted”.
“We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency)”. The logo of the accepted cards are to be mentioned on their Home page and on their Payment check out page.
1. Delivery & Shipping Policy:
Inclusion is mandatory and should have the below mentioned point (Applicable as per the website Products/Services). [Once the order is placed the process they will be following to deliver/ship the items/goods, conditions and the time duration for the products to reach the customers].
“(Website)will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law”.
Policy of multiple shipments has to be mentioned on their website.
At the time of checkout disclose to the cardholder, the possibility that multiple shipments may result in multiple postings to the cardholder’s monthly statement.
Recommended statement is “(Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law”.
2. Refund/Return Policy:
Inclusion is mandatory and should have the below mentioned point (Applicable as per the website Products/Services). [Refund policy is the Compensation paid to a customer for over-invoicing or for returned goods which is to be mentioned on the website if allowed and the conditions under which refunds will be given to the customers].
Recommended statement is “Refunds will be done only through the Original Mode of Payment”.
3. Cancellation & Replacement Policy:
Inclusion is mandatory (Applicable as per the website Products/Services). [Cancellation & Replacement policy is to be stated on the website if allowed, the expected time span for the reporting an item/goods order to be cancelled/replaced and the related conditions. The conditions under which cancellation & replacement will be allowed has to be mentioned].
4. Governing Law and Jurisdiction:
Inclusion is mandatory and should have any one of the below mentioned points. [Law governing the Merchants business, the Customer and the transactions carried out while the customer is using the Ecommerce website.]
“Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws”.
If the mobile ticket requires a name change from the original purchaser's name to the customer's name, it's the customer's responsibility to provide the correct names and email addresses to the 1BoxOffice team within 48 hours of a confirmed booking.
Once tickets have been transferred to your email address then all services are considered complete and fulfilled.
If however the transferred tickets have not been accepted by the customer or have been returned back to the sender or require an additional name/email change then this will incur a $100 service fee per ticket.
If the service fee has not been paid for any of the mentioned circumstances, all services would be considered to have been provided in full as it's not 1BoxOffice responsibility to insure correct names and email addresses have been provided and no refund will be issued in any circumstances.
If there's anything we can do to help, please don't hesitate to let us know.