FAQs

Yes, your payment is very secure. We use the latest payment security software to ensure that all transactions made through our website are protected. Additionally, every page of our website is certified as ‘safe' by the online security experts at McAfee Secure.

You can securely pay for your tickets using Visa, Visa Debit, Visa Electron, Mastercard, Maestro, or Delta. Unfortunately, we do not accept payments via PayPal.

Unfortunately, we do not accept payments over the phone. We ask that you complete your ticket purchase online using our secure online checkout process.

However, for special request tickets that are not available on our website, we may send you a payment link to complete your purchase.

Stadium seating is typically divided into two main areas - Longside and Shortside. Each offers a different experience depending on your preference:

• Longside: These seats run along the length of the pitch and provide a better overall view of the game, allowing you to see both goals clearly. Due to the superior visibility, tickets here are generally more expensive.
• Shortside: These seats are located behind the goals. While the view of the field may be less comprehensive, the short side is known for a more exciting atmosphere, especially during goal-scoring moments. These sections are typically the most energetic and filled with passionate fans.

Choosing Upper or Lower Stands

Once you've decided between the long or short side, the next choice is whether to sit in the upper or lower stands:

• Upper Stand: Typically, these seats offer a wider view of the game, but from a higher perspective.
• Lower Stand: These seats get you closer to the action, but your view may be limited to one side of the field.

In terms of pricing, seats on the Longside Lower are generally the most expensive, while the Upper Shortside tends to be the most affordable.

For the ultimate experience, you may want to consider VIP hospitality tickets. These seats not only provide some of the best visibility in the stadium, but they also come with added luxuries. VIP tickets are often located between the upper and lower sections on the long side, but this varies by stadium.

VIP tickets may also include access to a private lounge where you can enjoy refreshments before, during, and after the game. VIP packages on 1BoxOffice will detail exactly what's included in the ticket price.

Unless stated otherwise in the ticket listing, we are committed to seating you at least in pairs. If the listing specifies that more than two seats will be seated together, then your tickets will be grouped as indicated.

For groups of three or more, we will do our best to seat you together, but this is not guaranteed unless specified in the ticket option you purchased. Please note that in some stadiums, such as Barcelona's Camp Nou and Real Madrid's Santiago Bernabéu, “seating together” may include seats that are diagonal or perpendicular to each other.

Here's a breakdown of seating arrangements:

• Single Seats: Seats will not be adjacent.
• Up to 2 Together: A maximum of 2 seats will be next to each other. If an odd number is purchased, one person may be seated separately.
• Up to 3 Together: A maximum of 3 seats will be next to each other.
• Up to 4 Together: A maximum of 4 seats will be next to each other.
• All Seats Together: All seats will be grouped together.
• Connecting Seats: Seats may be connected in pairs, which could include adjacent placement, diagonal alignment, or with other seats or aisles in between.

If you have specific seating requirements, please contact our customer service via email. Our representatives will be happy to assist you in finding the right tickets to meet your needs.

The ticket categories we can offer are specified in each event page. You should use our seating map to help guide you to the area where your tickets will be located. We give as much information as we have. We will always supply the best available tickets, but cannot give any specific indication or guarantee about the exact seat location. Please remember that most of the events we sell tickets to are sold out or are member-only.

1BoxOffice operates within the secondary ticket market, where ticket availability and pricing are influenced by supply and demand. As a result, for high-profile or sold-out events, ticket prices are often significantly higher than their face value (original price).

Our prices reflect several factors, including:

• Market Demand: In popular or high-demand events, ticket prices are driven by the market value, which can exceed the original face value.
• Handling Fees: We add a modest handling fee to cover costs such as maintaining and updating our multilingual website, supporting our network of representatives and trusted sellers, and providing excellent customer service.

We strive to keep our prices competitive while offering a wide range of tickets and top-notch service. Ticket availability and prices are set by approved ticket specialists in the secondary market, who compete to provide a diverse selection. The face value of a ticket is the price printed on the ticket or the original purchase price in the primary market. However, the selling price on 1BoxOffice reflects the current market value, which can vary based on demand.

All tickets listed for an event are typically for the home team sections unless specifically stated otherwise. If tickets are listed as "Behind the Goal" or "Longside," they are generally located in the home team sections.

Tickets for visiting team supporters are usually described clearly, such as "Visitors Section," "Liverpool Section," or "Away Seats." If you are purchasing tickets for an away team, ensure they are explicitly labelled as such.

1BoxOffice reserves the right to cancel an order if it appears that the buyer is an away team supporter attempting to purchase tickets intended for home team supporters only. In such cases, the buyer may have to purchase tickets in the correct fan area or a penalty fine could be applied.

Please note: These specifications do not apply to matches played at neutral venues, such as the Champions League Final, Europa League Final, FA Cup Final, League Cup Final, or World Cup events. For these matches, sellers typically indicate the allocation end. If no specific information is provided, assume the seats could be located at either end of the stadium.

Season Cards are provided by the football club as an alternative to a full season ticket. Unlike a season ticket, which grants access to all home and/or away games throughout the season, a Season Card allows fans to purchase tickets for specific matches.

When you order a ticket listed as a Season Card on 1BoxOffice, you are essentially using the seller's Season Card for the game you have paid for. The Season Card will be sent to you before the match, and you are required to return it to the seller after attending the game.

If you have any further questions or need assistance, please contact the 1BoxOffice team.

If you have received a Season Card or Membership card, you will need to use it to scan at the gate of the stadium for entry. Before receiving the electronic card, a member of our team will contact you with instructions on how to use the card and the process for its safe return.

If you need any additional assistance or have questions about your Season Card, please contact the 1BoxOffice team. We're here to help!

The names on the Season Cards reflect those of the original owners. For events that are strictly members-only, we provide membership cards from members who have chosen not to attend. These cards are not in your name, and you are required to return them after the game.

Full instructions on the use and return of these cards will be included in the delivery envelope and sent to you by email before the event. If you have any questions, please contact the 1BoxOffice team for assistance.

Each Season Card should have your seat location printed on it. If the seat location is not printed on the card, you will find the seat details on a separate sheet of paper included in your delivery envelope.

If you need further assistance or have any questions, please contact the 1BoxOffice team. We're here to help!

Unfortunately, all sales are final. Once a ticket has been purchased, no refunds or exchanges can be offered.

If you need to, we can re-list your tickets on 1BoxOffice for resale, but we cannot guarantee that they will be sold. As per our terms and conditions, we do not offer refunds or exchanges for any reason.

On rare occasions, an event may be postponed or cancelled. While we will make every effort to inform you promptly, it is your responsibility to verify the event's new date or time with the venue or local media.

If an event is rescheduled, your tickets will usually be valid for the new date, and refunds will not be issued for rescheduled events.

If an event is cancelled altogether, we will request a refund from the event organisers. Please note that refunds for football matches may not be available. If a refund is offered by the organisers, you must return the original tickets to us via a secure and traceable courier service within the time frame provided. Refunds will be limited to the original face value of the ticket, as the service fees for obtaining the tickets from 1BoxOffice will not be refunded.

For any inquiries regarding your order or if you have any questions, please contact us via email at help@1boxoffice.com Please provide as much information as possible so we can assist you effectively.