1. Is StubHub the same as Ticketmaster?

No, Ticketmaster mainly sells tickets first for event organisers, while StubHub is a resale marketplace where fans buy and sell from each other.

2. Is the UK StubHub the same company as the American one?

No, stubhub.co.uk is owned by Digital Fuel Capital and the regulator states it is not connected to the New York listed StubHub Holdings, so the accounts and support are separate.

3. What does FanProtect actually cover?

It covers tickets that fail to arrive, are invalid at the gate or are not as described, plus events cancelled without a new date, offering replacements or a refund.

4. Will I get a refund if the event is rescheduled?

No, a rescheduled event is not treated as a cancellation, so the tickets stay valid for the new date and your only option is usually to relist them.

5. Has StubHub been fined or investigated over its fees?

Yes, it settled with the US FTC for $10 million in 2026 over hidden fees, faces a separate Washington DC lawsuit and is under live UK investigation over upfront pricing.

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Ticket Safety & Trust

Is StubHub Legit?

Yes, StubHub is a real, licensed marketplace with a buyer guarantee. But the fees, refund limits and replacement-seat catch are worth knowing first.

ADAdam DedmanUpdated 18 June 2026/13 min read

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Written by

Adam Dedman

Football fanatic, enthusiast and self-proclaimed specialist, I breathe the sport. Here to cover the beautiful game’s facts and stories, even giving my own takes surrounding everything football.