Is Gigsberg Legit?

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Yes, Gigsberg is a legitimate, registered company rather than a scam. It is a Swiss secondary marketplace that has sold tickets since 2018, holds roughly four stars on Trustpilot from over 5,000 reviews as of June 2026 and fulfils orders. The part the rating does not show is the one that determines how a purchase actually goes: you buy from third-party sellers, the refund coverage is narrow, and the company is based outside the UK, so your route to recourse is weaker than with a domestic seller.

The short verdict

Gigsberg is a real business that does what it sets out to do for most buyers: it lists spare tickets from sellers and traders, takes the payment and gets the tickets to you, usually electronically. The catalogue is wide and covers football, music, theatre and other live events. A steady run of reviews praises a support team that answers quickly via email, chat and WhatsApp. That is the reassuring half.

The other half is the detail that buyers tend to skip. The price you see is set by a seller, and Gigsberg can add a fee on top, so the total often lands above face value. The guarantee returns your money only if an event is cancelled outright, not when it is postponed or changed. And because the company is based in Switzerland, a serious dispute is harder to push through a UK ombudsman or court than it would be with a seller down the road. None of that makes Gigsberg a scam. It does mean the safety question is really a question about the terms, the fees and the seller behind the listing.

The honest scorecard

Every resale marketplace carries trade-offs. Here is the balance for Gigsberg, drawn from its own terms, its public company record and the patterns that run through its buyer reviews.

What it does well:

• Wide coverage of football, live music, theatre and festivals, with sellers listing for events across Europe and beyond.
• A responsive support team that reviewers repeatedly single out, reachable on email, web chat and WhatsApp seven days a week.
• A genuine guarantee on the headline promise, namely your money back if the event you bought for is cancelled.
• Vetted sellers and electronic delivery that, for the majority of orders, lands before the event without incident.

Where it falls short:

• You are buying from a third-party seller, so the seat, the delivery time and the accuracy of the listing depend on someone other than Gigsberg.
• Fees are added on top of the seller's price, and the all-in total often exceeds face value, with the final figure clear only at checkout.
• The guarantee is narrow: a postponed event, a venue change or a line-up change is not covered, only an outright cancellation.
• The company is Swiss, so if a dispute escalates, your formal recourse in the UK is more awkward than with a domestic platform.

What the reviews show: the positive ones cluster around customer service and tickets that arrived in time, often through a Ticketmaster or club-app transfer. The negative ones cluster around three themes, namely seats that did not match the category ordered, delivery that came uncomfortably close to the event and refunds that proved hard to claim once an order had gone through.

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Who owns Gigsberg, and who you actually buy from

Gigsberg was founded in 2018 by Guy Omrad. The business is registered in Cham in the canton of Zug and run out of Schindellegi, and it remains a relatively small operation by the standards of the sector, with a headcount in the low tens rather than the hundreds. It has been building partnerships rather than standing still: in December 2025, it tied up with the travel search engine Kayak, and in April 2026, it agreed a white-label deal with the Portuguese sports daily A Bola to launch a branded marketplace, A Bola Bilhetes. Those are the moves of a working operator, not a fly-by-night site.

The important point for a buyer is the model. Gigsberg is a secondary marketplace, which means it does not own the tickets. Sellers and traders list spare seats and set their own prices, and Gigsberg handles the transaction and applies its guarantee. So while you pay Gigsberg and Gigsberg stands behind the order, the seat itself comes from a third party whose listing accuracy you are trusting. That is a different shape to a primary seller, and it is also distinct from the firms behind the bigger resale names we looked at in our reviews of whether StubHub is legit and whether viagogo is legit. Gigsberg is a separate, smaller company and not part of either group.

Is it legal to buy a football ticket this way?

Resale marketplaces can operate lawfully in the UK, but football is a special case. Under section 166 of the Criminal Justice and Public Order Act 1994, selling tickets for a designated football match without authorisation is a criminal offence, and that covers Premier League, EFL, FA Cup and England internationals. The offence sits with the unauthorised seller rather than the buyer, so you are not committing a crime by purchasing. The practical risk for a buyer is different: a club can void a ticket it finds was sold outside an authorised channel, which can leave you turned away at the turnstile with your claim sitting against the reseller, not the club. For concerts and most other events, the resale itself is lawful, though an organiser can still cancel a ticket sold against its terms.

Separately, the Consumer Rights Act 2015 requires any secondary ticketing listing to show the seat or area, the original face value and any restriction on entry. That is the information you should expect to see before paying on Gigsberg or anywhere else. If you are considering a resale purchase of a fixture, it is worth checking the same seats on a marketplace that publishes its terms clearly, such as the listings on Premier League tickets, before you commit.

Where the bill grows: fees and drip pricing

Two things move the price on Gigsberg, and only one of them is the ticket. First, the seller sets the listing price, which, on an in-demand event, can already sit well above face value. Second, Gigsberg can add a service fee on top, and depending on the event, that fee is not always folded into the headline figure you first see. The number that matters is the all-in total at checkout, after the fee and any delivery charge, so that is the figure to compare against face value and against other platforms.

There is also a currency point that catches UK buyers. Gigsberg trades in several currencies, including pounds, euros, dollars and Swiss francs, so depending on how you pay, you may be exposed to a conversion and your card issuer's foreign-transaction charge. It is rarely a deal-breaker on its own, but on a high-value order, it adds up, and it belongs in the sum before you enter card details.

Whose guarantee is it, and who pays out

Gigsberg's guarantee is its own, which is a point in its favour against comparison tools that pass you to a partner. The wording is simple: you get your money back if the event is cancelled. The trouble is how much that leaves out. Read the terms and the cover is narrow on the things most likely to go wrong.

• A postponed event does not trigger a refund; only an outright cancellation does, though a postponement that is later cancelled would qualify.
• The marketplace states it is not responsible for changes to the line-up, venue, or start time once a ticket is sold.
• Outside a cancellation, sales are treated as final, so a change of mind or a clash in your diary is your problem, not the platform's.

So the guarantee is real, but it protects you against the rarest outcome, the event vanishing entirely, rather than the common ones, a date that slips or a seat that disappoints. Price that in. You are largely committed the moment you pay.

Delivery, ticket names and getting through the gate

For a lot of resale listings, the tickets arrive late in the day, sometimes the day before the event, and Gigsberg is no exception. Reviewers describe a familiar pattern of nervous waiting followed by tickets that landed in time, frequently through a Ticketmaster transfer or a club or venue app rather than a PDF in your inbox. That is normal for the resale model, where a seller often cannot release a transfer until close to the event, but it is unsettling if you like a ticket in hand weeks ahead.

A related quirk is the name on the ticket. Because the seat began with someone else, a transferred ticket can show the original buyer's name until it is moved to you, and on some platforms, it stays in the seller's name. For general admission, that rarely matters. For a seated event with name checks, follow the transfer instructions carefully and keep Gigsberg's support contact to hand, so that if the transfer stalls, you can chase it before you are standing at the gate.

The seats-not-as-described problem

The single complaint that recurs most in Gigsberg's reviews is a seat that turned out worse than the listing suggested. One buyer ordered premium seats for a football match in Italy and received a lower category they had specifically declined; others describe paying for one block and ending up in another. This is the soft underbelly of any seller-set marketplace, because the listing is only as accurate as the seller makes it, and putting it right after the fact can be slow.

You cannot eliminate the risk, but you can reduce it. Screenshot the listing, the section, the row and any seat map at the point of purchase, so you have a record of what you were sold. Raise a mismatch with support immediately rather than after the event, when little can be done. And treat a listing that is vague about the exact section as a reason to pause, not a detail to gloss over.

Help when an order goes wrong

The clearest strength in Gigsberg's favour is its support. The recurring praise across reviews is for a team that replies fast, often within minutes or hours, on email, chat and WhatsApp, including at weekends, and that talks anxious buyers through a late transfer until the tickets land. If your problem is communication or a delivery wobble, that responsiveness is real and useful.

The weaker spot is the money-back guarantee. Once an order falls outside the cancellation guarantee, reviewers report that refunds are hard to recover, and the Swiss base means UK routes, such as an ombudsman or alternative dispute resolution scheme, are less straightforward than they would be with a domestic platform. The practical lever for a UK buyer is the payment method: if support cannot resolve a clear failure, a card chargeback through your bank is often the most effective step, which is one more reason to pay by a method that carries that protection. We covered a platform with similar fan-to-fan mechanics in our review of whether Live Football Tickets is legit, and the same principle holds: know your recourse before you need it.

A cleaner option for football fans

For buyers who want stronger cover and a single counterparty, it is worth comparing what each platform actually guarantees, not just its rating. 1BoxOffice is a verified secondary marketplace, established in 2006, that lists football and live music tickets. You deal with one marketplace rather than being handed between a comparison site, a seller and a separate guarantee, and every order carries a 150% money-back guarantee, which protects you beyond the amount paid rather than only up to it. As with any resale platform, prices can sit above or below face value, so the sensible step is still to compare the all-in total, including fees, before paying.

How to buy safely on any resale site

Whether you choose Gigsberg, a comparison tool or another marketplace, the same habits protect you. Work through this before you pay.

• Know who you are contracting with. On a marketplace, you pay the platform, but the seat comes from a seller, so check whose guarantee applies and on what terms.
• Read the refund terms first. Confirm what happens if the event is postponed, moved or changed, not just cancelled.
• Add up the all-in price. Include the service fee, any delivery charge and a possible currency conversion before comparing against face value.
• Pay by a method with chargeback rights. It is your strongest fallback if the platform cannot resolve a clear failure.
• Keep every record. Screenshot the listing and seat details, and save all messages with support.
• Sort delivery before the gate. Check how and when the ticket transfers, and chase a late one early rather than on the day.

FAQs

Gigsberg is a legitimate, registered marketplace, but its refund cover is narrow, its prices carry fees, and its base sits outside the UK, so read the terms in full before you buy. Whichever platform you choose, weigh the guarantee, the fees and the route to recourse alongside the headline rating.

This is general guidance, not legal advice.

Sources: Trustpilot; Gigsberg terms and conditions; Crunchbase; TheTicketingBusiness; Criminal Justice and Public Order Act 1994, section 166; Consumer Rights Act 2015. 1BoxOffice is not the official ticket agent of any club, league or federation. Prices may differ from face value.